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How do I find my size?
You have a few different options:. 1. Take the size quiz located on each product page on our website. 2. Message our customer service team with a couple different reference points of footwear brands and styles that fit you well, and we'll make a reco
What does the Made-To-Order process entail?
Unless ordered from the Adelante Encore store, all Adelante footwear and accessories are Made-To-Order. Once you place your order, we'll move your products right into production with our team of talented artisans in Guatemala. We've built our core bu
How long does delivery take?
Please allow up to eight weeks for Made-To-Order production of your product(s) and up to four weeks for delivery of your order to your delivery address upon shipping from Guatemala.
What’s your return / exchange policy?
For Made-To-Order orders placed on or after September 1, 2025, customers are eligible for one size-based exchange per fit group. Shoes are built on a form called a last, which determines their shape and fit. Styles made on the same last (fit group) w
Are you still open for business?
Yes, however we are currently going through an ownership transition. As a result, you may experience delays in customer service response time. We appreciate your understanding.
Do you offer free shipping?
We offer free shipping for orders within the USA. For customers outside of the United States, we charge a $50 flat rate for international shipping. Orders shipped outside the United States are subject to taxes and duties that are paid for by the cust
How do I keep my shoes looking great?
Periodically apply natural leather conditioner to scratches and marks. Waterproof your shoes with a natural waterproofing agent such as Mink Oil. You may choose to polish your shoes with a like-color shoe polish, which will cover up any blemishes rea
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. If you would like an update on your order's progress in production, please message our customer service team via email or the chat on our we
Do you offer expedited shipping?
Yes, we do offer expedited shipping for a flat $50 fee. Please message our customer service team to inquire about expedited shipping.
What is your shipping policy?
Once your product has been completed, it will ship as part of a consolidated pallet to the United States, where it will be broken out and shipped via USPS directly to the address you provided at checkout. When your product has been dropped with USPS,
What do I do if my item(s) arrives damaged?
We’ll do our best to help. Please email our team ([email protected]) with an image of your damaged item for further assistance. While we may not be able to guarantee your order is replaced, we’ll be sure to resolve the situation as best we ca
Can I edit or add anything to my order?
There is a window of roughly two weeks after an order is placed within which we can generally make adjustments such as size and color. If you need to update your shipping address or contact information, please contact our customer service team immedi
What is your cancellation policy? How do I cancel my order?
Orders can be canceled within 24 hours of being placed. Please contact our customer service team within 24 hours of placing your order with your cancelation request.
Are Adelante Shoes made to last?
Yes they are! Most Adelante footwear styles are made with a Goodyear welt construction, which makes them fully resoleable — not just the rubber outsole, but the leather midsole as well. Premium construction methods, plus best-in-class materials and c
Does Adelante do repairs?
No, we do not currently do repairs (shipping shoes from Guatemala to the USA is a lot easier than going the other way around). However, if you reach out to us, we are happy to recommend a cobbler in your area!
Can I order two different size shoes?
Yes, you can! Contact our customer service team at [email protected] and we'll walk you through the sizing process.