What’s your return / exchange policy?Updated a month ago

For Made-To-Order orders placed on or after September 1, 2025, customers are eligible for one size-based exchange per fit group. Shoes are built on a form called a last, which determines their shape and fit. Styles made on the same last — fit group — will fit alike. 

Your original pair does not need to be returned and may be kept or gifted at your discretion.

The following re-make fees will be charged for exchanges:

• Marina, Cordoba, Isabella, Serena — $100
• Camila, Sabina, Sofia — $120
• Granada, Merida, Elena, Catalina, Carmen, Cozy Havana — $130
• Reina, Condesa — $175
  
  
• Viento, Tomas — $100
• Luca, Lorenzo, Nautico, Marco, Romero, Clásico — $125
• Havana, Rugged Havana, Mendoza, Valparaiso, Santiago — $140
  
  
• Men's Moccasin, Women's Moccasin, Leather Tote — $75
• Essential Leather Belt, Other — $50 

Beginning September 1, 2025, cancelation of any order may be made within 24 hours of purchase.

Adelante styles fall into the following fit groups:

• Serena, Camila, Granada, Elena, Catalina, Carmen, Condesa
• Marina, Cordoba, Isabella
• Merida, Reina, Cozy Havana
• Sabina, Sofia, Women's Moccasin
  
  
• Tomas, Luca, Lorenzo, Nautico, Men's Moccasin
• Viento, Clásico, Romero, Marco
• Havana, Rugged Havana, Santiago
• Valparaiso, Mendoza